Shipping policy

We at MAMIDA LTD want your online experience to be enjoyable, simple and successful.

Payment & Shipping Times

We accept most credit card/debit cards. Most orders are shipped from Mainland UK on the same day if received before 1 pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 2-3 days.

We do not ship on  Sunday or Local/Public Holidays.

Customers must allow 10 working days for delivery before we will reship or refund orders.

Any returns should be sent to the following address. Please include a note with your order number, name and address etc with your returned items.

MAMIDA LTD
36 Broad Mead
Luton
Bedfordshire.
LU3 1RX

E-mail:mihaela@kidsmamida.co.uk

Back Orders

In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.

Returns

Refunds and Reshipments

We accept non faulty items back from our customers within 14 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.

Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.

Any orders returned after 14 days are not entitled to any refund.

For refunds you must return your order to the address below.

MAMIDA LTD
36 Broad Mead
Luton
Bedfordshire.
LU3 1RX

Payment Options

We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards

Online orders can be paid by debit/credit card.

UK Shipping

Order Confirmations

You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.

Shipping Methods 

Next Day Delivery

Please note: You will need to ensure your order is placed by 1:00 pm the latest in order for this to be processed as Next Day Delivery.

After 1:00 pm Delivery

If orders are placed after 1 pm then the order will be dispatched the following day.

Lost Parcels

If a parcel is lost/­undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.